Contact
Talk to a Developer, Not a Sales Script
Reach the Vaughn & Mercer team for technical questions, onboarding help, or enterprise inquiries — and get a reply from someone who has actually used the platform.
Send a Message
How to Reach Us
We are based in Nakhon Ratchasima and respond during Thai business hours, Monday through Friday.
Our support team operates from 09:00 to 18:00 ICT, Monday through Friday. Email reaches us at [email protected] — responses on technical questions typically arrive within four hours during business hours. For enterprise inquiries about custom SLAs, private node placement, or volume pricing, email the same address with the subject line “Enterprise Inquiry” and a member of the founding team will respond personally within one business day. We also maintain an active community forum where most common integration questions are answered within the same day.
Ways to Get Support
Choose the channel that fits your urgency and your plan tier.
Community Forum
Open to all users including free-trial accounts. Browse over 400 threads covering common integration patterns, gateway configuration examples, and SDK generation edge cases. New threads receive a response from the team within 24 hours on weekdays.
Email Support
Available to all paying customers. Write to [email protected] with your workspace ID in the subject line. Growth-tier customers receive responses within 8 hours; Enterprise customers within 2 hours during business days.
Dedicated Slack Channel
Enterprise customers receive a shared Slack channel with the Vaughn & Mercer engineering team. Ask integration questions, escalate production incidents, and get direct access to the engineers who built the system — not a tier-one script.
Office & Hours
Vaughn & Mercer Co., Ltd.142/7 Mittraphap Road
Mueang Nakhon Ratchasima 30000
ประเทศไทย
+66 4 4256 7890
[email protected]
Hours (ICT)
| Monday | 09:00 – 18:00 |
|---|---|
| Tuesday | 09:00 – 18:00 |
| Wednesday | 09:00 – 18:00 |
| Thursday | 09:00 – 18:00 |
| Friday | 09:00 – 18:00 |
| Saturday | Closed |
| Sunday | Closed |
Our Office in Nakhon Ratchasima
We work from Korat — and we think it is a great place to build serious infrastructure.
Nakhon Ratchasima (Korat) is Thailand's second-largest city and increasingly home to a dense cluster of engineering talent drawn by lower costs and a tighter-knit developer community than Bangkok. Our office at 142/7 Mittraphap Road is open to customers who want to visit for an onboarding session or technical deep-dive. If you are in the region and want to come by, drop us an email first and we will reserve time with a senior engineer. The sand-olive calm of the city's pace suits the kind of focused, deep-work engineering culture we have built here.
“I sent a fairly complex question about configuring per-route rate limits for a multi-tenant architecture on a Tuesday afternoon. A senior engineer replied within two hours with a working YAML configuration and a short explanation of why my original approach would have caused issues at high concurrency. That kind of response would cost a consulting retainer at most companies.”
— Siriporn Charoenwong, Backend Engineer, Pattaya
Questions? We Are One Email Away.
Whether you are evaluating the platform or troubleshooting a production issue, [email protected] puts you directly in touch with the team.
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